Gretchen Palamara holds a Bachelor of Music degree in Piano Performance from Butler University in Indianapolis, as well as a Master of Music degree in Piano Performance from Westminster Choir College. Upon graduation from Butler, she began her music career as an independent studio piano teacher in the Central New Jersey area, teaching at both the Westminster Conservatory, and her own private studio.

After 11 years, having taught more than 100 private students, Gretchen decided that a change of direction was in order, and so began her piano technology career. In 2002, she began by studying the Randy Potter Piano Technology home course, and in 2006, landed a position as a Retail Service Technician for Steinway and Sons in New York City, working at the famed Steinway Hall on 57th Street. During her 3 year tenure at Steinway, she received extensive training and experience in tuning, repair, regulation and rebuilding of pianos in all forms, from small uprights through large concert grands. She eventually decided to go out on her own, and has been working as an independent piano technician in New Jersey and New York since 2009.

Gretchen is currently an associate member of the Piano Technician's Guild, and is also a certified Dampp-Chaser installer.